lactation consultant testimonials-baby

Susan has been providing breastfeeding assistance and support for many of my patients for over a decade.  They have found her approach to be sensible, pragmatic and personable.  Susan’s experience as a nurse, midwife and mother, as well as an immensely experienced Lactation Consultant places her in an ideal situation to provide expert lactation advice. She excels in both relatively routine and unusual circumstances including multiple births, premature births and in babies with special needs.

(Associate Professor MARK UMSTAD MB BS, MD, FRCOG, FRANZCOGDirector of Maternity Services Royal Women’s Hospital)


baby face1I know Sue both personally and professionally. I first met her four years ago when she helped me with my first baby.

Her care was both loving and warm and filled me with confidence and positivity. 

She is incredibly experienced, knowledgeable and perceptive.  As a women’s health physiotherapist, it is a joy to be able to refer my patients to Sue with such trust and confidence.

Sharona Finch  
Femme Physio


Sue is quite simply – Amazing!

She was a core support to me with the arrival of both my girls … with very different needs and challenges. In both cases Sue had a great ability to combine her professional experience, strength, compassion, insight, intelligence and common sense to the situation. She also was a key confidante at what is such a precious and life changing time.
On the practical side, Sue is relevant, responsive and reliable. Oh, and she likes a laugh too, which always helps!

Helen, Mum to Olivia (3) and Abigail (1)


baby5Susan saw me and my daughter Maddison when she was only 8 days old and we were having trouble breastfeeding. Her support and caring approach was exactly what I needed. It was only early days for us but I was feeling very lost and alone and she made me feel like it was all going up be ok. She does such an amazing job.

Maddison is now 3 months old and we are still breastfeeding. We had her tongue tie snipped when she was 6 weeks old which has improved her latch and made it more pleasant experience for both of us. She is putting on weight and growing which is fabulous. We have even had a few full nights sleep.

I thank her for being there when I needed someone.

Michaela and Maddison


Sue combines a great personal manner and a wealth of professional lactation experience. I felt relaxed with my baby (and breasts!) in front of her.
She always has a helpful suggestion or range of approaches to assist any tricky feeding situation. I got the impression there’s not a scenario that she hasn’t worked with previously.
I met Sue on cardiac ward at the Royal Children’s Hospital while my 4mo daughter was recovering from her second open heart surgery.
About a month later I also had a private consultation at home.
Sue has helped me manage so many feeding issues: milk supply, expressing, freezing milk, baby’s dairy intolerance, tongue tie, bottle feeding/refusal, nasogastric tube feeding and reintroducing breast feeding.
I was determined to give my daughter breast milk, particularly because of her complex medical conditions, and Sue has helped guide me through this process.

 Heartkids Mum


For something that’s supposed to come naturally, you can sure use a fair bit of help with learning to breastfeed well, comfortably and happily. Susan Shaw’s phone number became one of my most important possessions in the first months post-partum, but also as I continued to feed beyond baby’s first year.

Her wise counsel as well as her empathy, compassion, humor and infinite patience have given me so much encouragement and confidence that baby and I became, and remain, a great team!